Settlers Hospitality Group
Personalized Service The Common Thread
One common thread that ties the Settlers Hospitality Group’s properties together is they’re all distinctive. But there’s more to Settlers success than the individualized decor, superbly comfortable accommodations, and the outstanding food served in the on-site restaurants. It’s the personalized service each guest receives.
The Sayre Mansion, 250 Wyandotte St., Bethlehem, PA, features 22 guest rooms and is one of five properties owned and managed by Settlers Hospitality Group, a Hawley, Pennsylvania-based company. Settlers is well known for transforming historic properties into luxury boutique hotels with the authentic style and details very much intact. Four of those properties are located in Northeastern Pennsylvania but Sayre mansion has its home in Bethlehem. The grounds and many of the guest rooms offer a sweeping view of the downtown that’s an invitation to explore the restaurants, shops, and university life. Robert Sayre, a town entrepreneur, raised his family in the mansion until the early 1900s. In the years that followed, the building was used for a variety of purposes, from boarding to a fraternity house.
The Sayre Mansion is a member of the Historic Hotels of America (National Trust for Historic Preservation).
Inside the mansion, you’ll meet the innkeeper, Timothy Bobb, and his attentive staff who elevate hospitality to a new level above and beyond what you might expect. Timothy, a quintessential conversationalist, is eager to learn more about each of his guests and does so in a non-intrusive manner.
Timothy assures, “You will be greeted by a person and not an automated check-in.” He or a member of his staff is always on hand to help guests settle into their rooms and they’ve all mastered the art of making guests feel at home.
“If there’s bad weather and guests are traveling (by plane), more than likely, I know there was a delay. When they finally arrive, they probably want to find a restaurant or they need a moment to refresh,” Timothy said. “I’ll be sure to ask, ‘Do you need a glass of water? Would you like a cup of coffee? Can I suggest a local restaurant?”Timothy Bobb, Innkeeper
Customer Care: A Rewarding Experience
The reward, he said is to watch that person evolve from the harried, aggravated traveler to a very comfortable relaxed guest in a short amount of time. The Sayre Mansion, a boutique bed & breakfast, is the only Settlers’ property that currently, does not have an on-site restaurant but you will be treated to an outstanding breakfast each morning in the hotel’s dining room during your stay.
PET ALERT: Canine friends are welcome at this pet-friendly bed & breakfast but be sure to contact the inn before you book your reservation.
What makes Timothy is particularly well suited for his position as The Sayre Mansion innkeeper?
He began his career in interior design, held similar innkeeper positions, and also owned and operated a catering business before joining Settlers Hospitality Group at Silver Birches Resort, a sister property in the Lake Wallenpaupack region of Pennsylvania’s Pocono Mountains
The “Conservatory” is a favorite with guests who yearn to sleep under the stars and city lights. Photo courtesy of Settlers Hospitality Group.
BETHLEHEM TRAVEL AND DINING FACT: Finding the perfect restaurant will not be a problem. Bethlehem is home to a variety of restaurants and many are within walking distance from The Sayre Mansion. Asian, Italian, pub-style, and diners. You name it and you’ll likely find a palate-pleaser meal along the streets of historic Bethlehem. My dining experience at Bolete is a “10-plus.” (more details forthcoming).
The Robert Sayre Library was my home during my stay. My recently renovated suite featured two rooms: a spacious bedroom and library decorated with turn-of-the-century furnishings with a plush chaise-style lounge chair that became my second all-time favorite piece of furniture. The queen-sized bed dressed in lavishly comfortable linens is at the top of my list.
Accommodations: The Mansion and The Carriage House offer a variety of lodging options and depending on if you’re traveling alone on business or you have your family in tow, there’s a room for you. I toured every guest room in the mansion and they’re all furnished with comfort and elegance in mind.
You can count on extreme comfort in every guest room managed by Settlers Hospitality Group.
Relax by the fireplace as you sip your favorite tea or coffee. The inn is decorated with antiques and period-style furniture.
When the opportunity to travel to Bethlehem unfolds, The Sayre Mansion is a model bed & breakfast, with exemplary service and amenities for the consummate traveler or anyone who wants to experience a bed & breakfast at its finest. Robert Sayre found the location to his liking only steps away from city life in historic Bethlehem.
Points of Interest: Lehigh University, St. Luke’s Hospital, and most historic attractions are within walking distance. Tourism information can be found here.
Additional properties owned and managed by Settlers Hospitality Group:
The Hotel Anthracite, Carbondale, PA
Settlers Inn, Hawley, PA
Ledges Hotel, Hawley, PA
Silver Birches, Hawley, PA (adjacent to Lake Wallenpaupack)
My lodging was comped by Settlers Hospitality Group but my opinions are my own and based on my own experience.
Transcription of my interview was provided by Transcribe.
About us: Transcribe has been around for 8 years. We began as a simple do-it-yourself transcription tool but evolved as the overall speech recognition technology matured. We introduced a dictation (voice typing) feature a few years ago when it became reliable enough. Last year we introduced a state-of-the-art automatic machine transcription for pre-recorded audio and video. We support a wide set of languages.