History Rich in Customer Service and Innovative Banking Solutions
Supporting local individuals, families, and businesses of Northeastern Pennsylvania has been a Fidelity Bank tradition since 1902.
My family opened our first account at Fidelity more than two decades ago and joined the ranks of other longtime customers who appreciate the personalized service and the array of banking products and services this community bank provides. From personal and business checking and savings accounts to a full-service Wealth Management and Mortgage Center, Fidelity has products and services to help you manage your assets remotely or in person.
Fidelity Fact: Fidelity Bank introduced the first drive-through bank window in 1951 and continues to create and implement innovative solutions to make banking more convenient for its customers.
What are the benefits of banking with Fidelity?
To start, the customer care center serves as a virtual branch that allows access to your accounts seven days a week and 24 hours a day. Throughout the pandemic, Fidelity consistently provided fast, reliable service via telephone, chat, online, and drive-thru banking.
When stopping at your local branch to discuss your needs in person better suits your needs, when COVID protocol allows, Fidelity operates 20 branches throughout Lackawanna, Luzerne, and Northampton Counties and Fidelity Bank Wealth Management Minersville Office in Schuylkill County. Fidelity will add additional offices in the near future.
Fidelity Fact: Fidelity D & D Bancorp, Inc.’s Landmark Bancorp, Inc. acquisition will add an additional 25 retail community banking offices in Northeast and Eastern Pennsylvania.
Are surcharges GETTING TO YOU?
Tired of incurring surcharges when you need to access your account and withdraw cash while you’re on the go? Fidelity has exceeded client expectations by eliminating those fees wherever possible.
Fidelity Fact: Fidelity Bank recently partnered with MoneyPass®, a surcharge-free* network of over 37,000 ATMs located nationwide where you can get cash where and when you need it.
Strengthening Community Ties
Even during the pandemic, when social contact was extremely limited, Fidelity bankers helped to strengthen community ties and make our region a better place to live. In 2020 and 2021, the team donated more than 1,400 hours volunteering in schools and neighborhoods, partnering with local groups, and serving on boards. The “Volunteer Time Off” Program gives employees a block of time during work hours to give back to the community.
Helping Others Thrive
Fidelity’s strong growth in earnings enables the bank to pursue philanthropic contributions of more than $1.5 million over the last four years. Scholarship programs, education initiatives, sponsorships, donations, and in-kind activities benefit local organizations, and Fidelity remains at the forefront of community support.
Fidelity Fact: The bank is committed to “green” business practices since opening the West Scranton branch in 2008.
Fidelity Bank consistently demonstrates its commitment to creating environmentally responsible and resource-efficient buildings and practices and their efforts don’t begin and end with current standards but are reevaluated on a regular basis.
Looking to learn more about Fidelity Bank?
Customer Care Center hours are Mon – Fri: 8 a.m. to 8 p.m., Sat: 8 a.m. to 2 p.m., Sun: 9 a.m. – 2 p.m. Call 570-342-8281 or 1-800-388-4380 to speak to a Fidelity Bank representative.